Troubleshooting / Advice On Use

General
Please note that Hydrate Mate is designed to be a “visual water-level gauge” for hydration bladders and just as with a vehicle fuel gauge the level shown is a guide. It is usually accurate to the nearest 10%. We have also designed the device so that when the volume level reads as completely empty there is in fact up to 10% of liquid remaining in the bladder. This is to give the user a margin of safety, much the way the fuel light on a vehicle illuminates whilst there is still some fuel in the tank.


Trouble Connecting Hydrate Mate To The App
– Try shutting down the App fully and re-launching it.


Trouble Calibrating The Device
– Try re-launching the App
– Try leaving the lid of the bladder open and not placing it in your pack. Just hold it upright in front of you.
– Please note you only need to re-calibrate the device if you change the size or brand of the bladder you are using.


Trouble With Accuracy Of Reading
– Try recalibrating the device, taking great care to use the correct amount of liquid
– Try checking the amount of liquid you put into the bladder. Some bladders hold significantly more or less liquid than the stated volume. If for example more than 3l of water is put into a 3l hydration bladder it will affect the device reading.
– Do not read the volume immediately after drinking. You need to wait at least 10 seconds to take a reading after drinking
– Stand still – the more still you are the more accurate the device


Splashproof
Hydrate Mate is splash proof but not water-proof. So take care to keep the device as dry as possible. If liquid gets inside the device the device will stop working


Accuracy Of Liquid Level Readings
– Hydrate Mate works best the more still you stand when you take the water level reading. Between 100% full and 50% full if you walk the device has a tendency to show 10% less liquid than there actually is in the bladder. If you run the device has a tendency to show a further 10% less liquid than there actually is in the bladder. (This is because movement causes a change in the pressure reading).
– Always calibrate the device using a measuring jug. Often the volume markings on the hydration bladder are not perfectly accurate and what appears a certain volume level when viewed “by eye” can be actively misleading.
– Pay close attention to the amount of liquid you put into the bladder. Some bladders hold significantly more or less than the stated volume. If for example more than 3l of water is put into a 3l hydration bladder it will affect the device reading.


Removing Adaptors From Hydrate Mate
If you remove an adaptor from Hydrate Mate please take care to pull it out very carefully. If you pull too hard you risk damaging the device.


Removing Adaptors From Hoses
To remove an adaptor from the bottom of the hose you might need to use a sharp pair of scissors and snip the end of the hose off and then cut the adaptor out of the plastic. This will shorten the hose by approx 1 cm. If at a later stage you do not want to use the Hydrate Mate device with your bladder just carefully remove the adaptor from the Hydrate Mate device and push it back into the bottom of the hose.