Frequently Asked Questions
Hydrate Mate will check the volume level every 15 seconds whilst the device is switched on and connected. It also has an “Update Now” button for an immediate volume level check.
No. Hydrate Mate will work in conditions ranging from approx 0 to 40 degrees C.
Hydrate Mate comes with a 6 month warranty. If there is a manufacturing fault during that time just contact us and we’ll arrange to repair or replace it.
At the moment it’s only available in English.
Hydrate Mate is not fully waterproof, it is splash proof only. Submerging the device in water will damage it beyond repair and invalidate the warranty.
It will measure any non-fizzy liquid (including water containing electrolytes once they have dissolved).
No, you just have to calibrate if you change the size or brand of your hydration bladder.
Hydrate Mate attaches to almost any brand of 2l, 2.5l and 3l hydration bladder where the hose attaches to the base of the bladder.
If your pack is very full and there is a lot of kit pressing hard on your hydration bladder it can adversely affect the accuracy of the device. It will still work but the readings might be a little less accurate if the hydration pack is over-full.
Over 340 hrs
Under 50 grams
If you can’t find the answer to your question within this page then please get in touch and we will be happy to help.